Additional information on data protection
What is and is not done with your personal data on this website can be found here.
This policy sets out how we will treat and protect the personal information of everyone who interacts with BCN Ideal Services® through this website. Please read all sections of the Legal Notice, Cookie Policy and this Privacy Policy before using this website.
In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of 27 April 2016 (RGPD) and the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, Marilyn Lozano Galicia, informs you that, by accepting this Privacy Policy, you give your express, informed, free and unequivocal consent for the Data you provide, and on which the security, technical and organizational measures provided in the current regulations are applied, to be processed by Marilyn Lozano Galicia, as a data controller.
Who is responsible for this website?
Identity of Person Responsible: Marilyn Lozano Galicia
Trade name: BCN Ideal Services®
BCN Ideal Services® is a trade mark registered in Spain, registration code M4121803.
NIF/CIF: 07075876H
Address: Calle Carrer Corsega 216, 08036 Barcelona, Spain
E-mail: info@bcnidealservices.com
Activity: Provider of Home and Care Services
Contact details of the person in charge or representative, and of the data protection officer, if applicable: info@bcnidealservices.com
What personal data is collected on this website?
For the purposes set out in this Privacy Policy, BCN Ideal Services® collects and processes the Personal Data detailed below, which will depend on the different products or services you request on this website:
- Identification data: name, surname.
- Contact details: postal address, email address, mobile phone number.
- Contractual data: data of contractual operations, ID, products and services purchased.
- Navigation data: IP address, type and identification of the device, type of browser, domain through which you access the Website, navigation data, and activity on the Website.
On what legal basis are these data processed?
We process your personal data on the following legal bases:
- The execution of a contract with BCN Ideal Services®, to contract services, publish advertisements and manage the requested services.
- The consent of the user in relation to the contact, the subscription to contents and the sending of commercial communications, via mail, cookies or messaging systems.
- The legitimate interest of the data controller to protect users of the BCN Ideal Services® website from abuse and fraud in the use of our services.
For what purposes will we process your data?
On this website, there are different forms, and in each of them, the information collected will be used as follows:
Content subscription forms: there are several forms to activate the subscription. The data provided will be used exclusively to send the Newsletter and keep you updated about news and special offers, exclusively for bcnidealservices.com subscribers.
Comments form: The personal data entered in the form to insert these comments will be used exclusively to moderate and publish them.
Contact form: There is also a contact form for queries, suggestions or professional contact. In this case, the email address will be used to respond to them and send the information the user requires through the web.
Registration Form: In this case, we request the following personal data: Name, Email, and Telephone so you can create an account in our system and give access to its functionalities.
Sales form: I also processed data to manage the purchase of any of our services, including the management of the order, payment and all operations related to the contracting of the chosen service or product. This includes sending follow-up emails, replies, invoices, receipts, etc.
Download Systems: On this website, you can download different contents that are incorporated periodically in PDF, video and audio format. In this case, an email is required to activate the subscription form. Your information is used for the purposes indicated for subscribers.
Time of conservation of personal data
Customer Data: The period of conservation of personal data will vary depending on the service that the Client contracts. In any case, it will be the minimum necessary and may be kept until:
- 4 years: Law on Infractions and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries…); Arts. 66 and following. General Tax Law (accounting books…).
- 5 years: Art. 1964 of the Civil Code (personal actions without special time limit).
- 6 years: Art. 30 of the Commercial Code (accounting books, invoices…).
- 10 years: Art. 25 of the Law on Prevention of Money Laundering and Terrorist Financing.
Subscriber data: From the time the user subscribes until the user unsubscribes.
Data of potential customers: the data will be kept in any case for the duration of the business relationship established and, once concluded, two years, unless the user requests its deletion before.
What are your rights regarding the use of your data?
Any person has the right to obtain confirmation as to whether or not BCN Ideal Services® is processing personal data concerning him/her.
Interested persons have the right to:
- Request access to personal data relating to the data subject.
- Request its rectification or deletion.
- Request cancellation.
- Request a restriction on your treatment.
- Opposing treatment.
- Request data portability.
If you have given your consent for any particular purpose, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on your consent prior to its withdrawal.
In case you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can lodge a complaint with the competent Data Protection Supervisory Authority via its website: https://www.aepd.es/es.
To exercise these rights, you can write to info@bcnidealservices.com.
There is a form for the exercise of your rights, you can request it by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
These forms must be signed electronically or be accompanied by a photocopy of the ID card.
If you are represented by someone, you must attach a copy of your ID, or it must be signed with your electronic signature.
The forms can be submitted in person, sent by letter or by mail to the address of the person in charge at the beginning of this text.
Notification and declaration of breaches
Security Notification and Breach Statements
BCN Ideal Services takes security measures appropriate to the level of risk to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of personal information; however, if BCN Ideal Services®, determines that your service data has been misappropriated (including by a BCN Ideal Services® employee, exposed by a security breach or improperly acquired by a third party, BCN Ideal Services® will promptly inform you of such security breach, misappropriation or misacquisition.
To which recipients will your data be communicated?
Many tools used on this website to manage data are contracted by third parties. To provide services strictly necessary for the development of the activity, BCN Ideal Services® shares data with the following providers under their corresponding privacy conditions:
Third-party service providers (e.g., payment processing services, order processing, analytics, marketing campaign management, website management, and email distribution and other similar service providers) in order for them to perform business functions on BCN Ideal Services®'s behalf.
The web development and maintenance company or the hosting company may have occasional access to this website. They have signed a contract for the provision of services that obliges them to maintain the same level of privacy that applies to the processing carried out on this website.
Any international transfer of data derived from the use of tools or service providers will adhere to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies on privacy, secrecy and data security.
Specifically, this website uses the following tools:
- Email marketing tool: MailerLite
- Billing tool:
- Analytics tools: Google Analytics
- Other tools: Zoom (video calls), Google Drive (sharing documents).
Segmentation and profiling
The registration of personal data provided at the time of subscription, contact, interaction with the website and any other data provided during browsing, including the information provided by cookies in relation to browsing habits, will be used to be segmented or categorized in order to apply them to the activity related to (general administration management, information, marketing of advertising space, analysis of proposals requested by users/customers, statistical study of the services and content used, tastes and preferences, and surveys or forms). The elaboration of profiles, through the analysis of your automated individual decisions, consists of the use of your Personal Data to evaluate certain personal aspects, such as (the analysis and prediction of your economic situation, personal preferences, interests, behaviour, location, movements and attitudes). Being the logic applied to obtain these profiles the use of statistical procedures and being the consequences of this processing of your data through profiling, the sending of personalized communications of your interest with content related to home care and home services at Barcelona.
The legal basis for the processing of your data for the purposes indicated and the elaboration of automated individual decisions by profiling is the consent given by ticking the box above.
The data that we use in profiling and that we show to advertisers is not data that allows us to identify the users, it only shows in a graph the type of audience we have, their age, country, gender, etc.
Data secrecy and security
Bcnidealservices.com is committed to the use and treatment of the user's personal data, respecting their confidentiality, in accordance with their purpose; as well as to complying with its obligation to save them and to adopting all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of the current data protection regulations.
(This website includes an SSL certificate. This is a security protocol that makes your data travel in an integral and secure way; that is, the transmission of data between a server and the web user, and in feedback is fully encrypted or encrypted).
bcnidealservices.com cannot guarantee the absolute impregnability of the Internet network, nor, therefore, the violation of data through fraudulent access to them by third parties.
With respect to the confidentiality of the processing, BCN Ideal Services will ensure that any person who is authorised by it to process the Client Data (including its staff, collaborators and service providers) will be under an appropriate obligation of confidentiality (whether a contractual or legal duty).
Upon becoming aware of any Security Incident, BCN Ideal Services® shall notify the Customer without undue delay and shall provide timely information regarding the Security Incident as it becomes known, or upon the Customer's reasonable request.
Accuracy and veracity of the data
As a user, you are solely responsible for the veracity and correctness of the data you submit to bcnidealservices.com exonerating BCN Ideal Services® (Marilyn Lozano Galicia), of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide the complete and correct information in the contact or subscription form.
Revocability
The consent given, both for the processing and for the transfer of the data of the interested parties is revocable at any time by communicating it to BCN Ideal Services® (Marilyn Lozano Galicia), in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.
Privacy policy changes
BCN Ideal Services® reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, it will announce on this page the changes introduced with reasonable notice before their implementation.